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FUTURE FIT Team
April 04, 2024
In partnership with
👋 Hello, Humane Tech Pioneers!
AI is poised to disrupt the workplace, but the real battleground is about who makes the rules in this new era. Will tech giants have unchecked control over our data, our jobs, and even our creativity? That's where Trust & Safety professionals come in.
You will get the inside scoop on how to launch your Trust & Safety career (even if you're not a techie), discover the hottest T&S jobs, explore the future-fit T&S learning pathways and get to try the AI productivity tools that'll change your work life.
We’ll cover:
🚨 News: AI leveling the future of work playing field?; AI Gadgets and Privacy; Music Stars Unite Against AI;
🧭 Career Roadmap: Trust & Safety Roles, Skills, Job-boards and Opportunities;
🎓 Learning Pathways: Trust & Safety Engineering Graduate Course from Stanford University; Post Graduate Diploma in Trust Safety and Content Moderation Management from Griffith College in Dublin (Ireland); TSPA Trust & Safety Curriculum;
✨ Productivity Tools: Learn how to build an AI-Powered Chatbot; Guide on New AI Applications.
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News
AI & THE FUTURE OF WORK
Source: Midjorney/Adamtrannews
Snapshot:
The fear of AI stealing our jobs is pervasive. However, David Autor, MIT Professor, offers a refreshing viewpoint. He argues that AI has the potential to level the playing field, empowering more people to make crucial decisions in the workplace.
By expanding access to knowledge and enhancing our skills, AI can tackle income inequality and bring down costs in essential sectors like healthcare and education. Most importantly, AI could transform jobs, injecting purpose and autonomy into roles that currently feel unfulfilling. This isn't about robots replacing us, but about AI working alongside us to build a better future. Read the Article
What does it mean for you?
Okay, AI is going to shake up the workplace, and that includes the way we make decisions. The catch? To avoid a future where the tech-savvy get even further ahead, everyone needs a fair shot with AI tools. This means making sure the next generation has open access to learn these skills – because the playing field definitely isn't level right now.
Second, remember, AI is a tool, not a replacement for your brain. Experience, gut feeling, and your ability to think critically – those are the superpowers that will set you apart. The sweet spot is learning to work with AI – tap into its power, but trust your own judgment too. That's how you'll make a mark in the future.
AI GADGETS & PRIVACY
Source: Midjorney/Oxana_reshetnyova
Snapshot
Hold onto your hats...a surge of AI-powered gadgets are about to hit the market! These devices promise to streamline how we interact with tech, leaving clunky phones in the dust. When you tap your AI Pin to ask a question, play music, or take a photo, Humane runs your query through a series of language models to figure out what you’re asking for and how best to accomplish it. This could be a major shake-up in the industry, but don't expect perfection right away – think of it like the wild early days of flip phones and sidekicks. Read the Article
What does it mean for you?
These gadgets sound awesome, but there's a serious catch. Seamless tech means constant data collection. Could that mean gadgets overhearing every conversation? Who gets to see and use that data? Some of these devices track your location, your heartbeat...and don't even explain how it's all protected! The future might be convenient, but remember, with great convenience comes a need for serious caution.
AI & INTELLECTUAL PROPERTY
Snapshot
From Billie Eilish to Nicki Minaj, music heavyweights are banding together to sound the alarm about AI. They fear AI tools trained on their music threaten their creativity and livelihoods. This battle mirrors struggles faced by authors as AI learns to mimic creative styles. With outdated copyright laws, artists worry big tech will leave them holding an empty guitar case. Read the Article
What does it mean for you?
The AI hype train is rolling, and your future career's on the line. Don't just get mad, get smart. Learn how AI works, especially in your field. Know your rights when it comes to your creative work. Join forces with other creators – they're fighting the same fight to build a future where tech serves artists, not exploits them.
Trust & Safety Career Roadmap
Trust & Safety Careers
Ever think about who fights the online wars while you scroll? Fake news, hate speech, harassment, privacy breaches…Everyday technology and digital platforms facilitate, amplify, accelerate, and extend violence, surveillance, harassment, mis- and disinformation, and extremism. The professionals who work to counter these harms are increasingly relied upon and fall under the heading “Trust and Safety” professionals.
Trust and Safety is a rapidly growing field
T&S work is not limited to online content. As more and more devices in our daily lives become internet-connected, or “smart,” the scope of harms and the role of T&S professionals both increase. Location trackers, smart speakers, app-controlled thermostats, video doorbells, and connected cars can all be weaponized against victims of stalking, domestic violence, state surveillance, and exploitation. (Toby Shulruff)
Source: Midjourney/Dajewels
6 Functions of Trust & Safety Work
1. Incident Response: Moderates and investigates user reports, requests from law enforcement or other state actors, and data trends to manage crises and harmful activities.
2. Policies & Processes: Develop policies guiding response actions, aiming to prevent future harmful occurrences.
3. Research & Data: Identifies emerging risks and trends through data analysis and research for informed decision-making.
4. Internal Tools: Collaborates with engineers, product managers, or vendors, T&S professionals to create tools for reporting and detecting online harms.
5. Product Advice: Advises product teams to design features that minimize misuse and enhance safety.
6. Collaboration & Communication: serves as an in-house subject matter expert (SME), cross-team collaboration or consultation, training and education (internally or externally), and work with external partners, vendors, and other companies in the context of industry-wide efforts, as well as public policy. (Toby Shulruff)
Skills & Mindsets Needed to Stand Out
Knowledge of AI and data science is increasingly important in Trust & Safety roles. Understanding these fields helps in analyzing data trends, developing algorithms for detecting online harms, and advising on product features that ensure user safety and privacy.
Analysis, critical thinking, research, Project management, Investigation, Passion, Problem-solving, Empathy and Resiliency.
How Do I Launch A Career in Trust & Safety?
Source: Midjourney/Olesyakliots
Careers in Trust & Safety “Ask Me Anything” YouTube video LINK
Join a Trust & Safety Hackathon LINK
Trust & Safety Manager at Roblox (ex-Google and Facebook) describes working in Trust & Safety LINK
How Do You Launch a Career in Trust and Safety? Video
Trust & Safety Curated Job Boards
1. TSPA Jobs Board: Global Trust & Safety jobs
2. The Muse Jobs Board: They offer job searches tailored to personal priorities, company profiles that go behind the scenes at an org, and more.
3. Jooble Jobs Board: Explore all the current vacancies from all the top employers and the leading job boards in USA and abroad.
This Week Trust & Safety Opportunities
Patreon - 6 different T&S manager and specialist roles - https://lnkd.in/gQEhXxyV
NewsGuard - 7 different roles, VP to Analyst! - https://lnkd.in/g4xdnCrU
Google - 4 different Content Adversarial Red Team roles! - https://lnkd.in/gYkawEVw
Accountable Tech 2 digital content roles https://accountabletech.org/jobs/
Turo - Director, Trust & Safety Investigations and Response (AZ) - https://lnkd.in/gbMW7i-x
Reddit, Inc. - Trust & Safety Policy, Ads Policy Specialist (Ireland) - https://lnkd.in/gdrSsJsi
ActiveFence - Child Safety Remote Researcher (UK) - https://lnkd.in/gX--j9Hh
Accenture - Arabic Content Moderator (Mauritius) - https://lnkd.in/gXfBQ6eX
Phantom - Trust & Safety Support Lead (Remote) - https://lnkd.in/gguuFNxM
Discord - Trust & Safety Counsel (Remote) - https://lnkd.in/gm5QUUdA
Snap Inc. - Trust & Safety Specialist (Sydney) - https://lnkd.in/gXztb_WM
GitLab - Senior Director, Public Policy (India) - https://lnkd.in/giJGVgMu
Roblox - Engineering Manager - Customer Care (Bay Area) - https://lnkd.in/gJuexaEs
Anthropic - Risk Management, Compliance (London) - https://lnkd.in/ghTyyj4x
Future Fit Learning Pathways
LEARNING PATHWAY
by University of Stanford
Online
Source: Standford online Website
What is it
The Trust and Safety Engineering course offered by Stanford Online is a comprehensive 10-week program designed to equip students with an understanding of how consumer internet services can be abused, leading to real human harm. The course covers a wide range of topics including spam, fraud, account takeovers, the use of social media by terrorists, misinformation, child exploitation, harassment, bullying, and self-harm. It delves into both the technical and sociological roots of these harms and examines the responses of various online providers.
Who is the Program For
Students & Professionals that have intermediate programming skills , preferably in Python. It is particularly suited for those interested in creating safer online environments and understanding the complexities of internet safety and security.
Future Fit Criteria
Exponential Technologies ⭐️⭐️⭐️ The course provides a solid foundation in understanding the technological aspects of trust and safety on the internet. It addresses how emerging technologies can be both a tool and a threat in the digital space.
Real-World Challenges ⭐️⭐️⭐️⭐️⭐️ The curriculum is grounded in real-world applications, as students are exposed to actual cases of internet abuse, such as fraud, misinformation, and cyberbullying. The course may include studies on how social media platforms handle hate speech or how e-commerce sites combat fraudulent transactions.
Human Skills ⭐️⭐️⭐️⭐️⭐️ The program not only covers the technical aspects of trust and safety engineering but also emphasizes the sociological roots of online harms. This approach fosters critical thinking, empathy, and ethical considerations, which are crucial human skills in addressing internet safety issues.
Work-Based Learning ⭐️⭐️⭐️⭐️⭐️ The course requires participants to engage fully in a final project that involves creating a content moderation framework interacting with the Discord API, making it ideal for those looking to apply their learning in practical, real-world scenario..
Industry Connections ⭐️⭐️⭐️⭐️ Stanford University is a door opener. The course features guest lecturers from local companies, providing students with industry insights and potential networking opportunities. However, the extent of these connections could be more explicitly detailed.
LEARNING PATHWAY
By Griffith College
Dublin, Ireland
Source: Griffith College Website
What is it
This program is designed to equip professionals with the necessary skills and knowledge to lead trust and safety teams within the rapidly evolving Big Tech regulatory landscape. The curriculum is structured to provide a comprehensive understanding of the technical, regulatory, and ethical aspects of trust and safety in the digital environment.
Who is the Program For
This program is aimed at individuals at the early stages of their careers who are looking to progress into management and team leader roles within the sector.
It also caters to those who wish to gain a deeper understanding of the technical, regulatory, and ethical aspects of trust and safety in digital platforms
Future Fit Criteria
Exponential Technologies ⭐️⭐️⭐️⭐️⭐️
The inclusion of modules like Data Processing Technologies and Data Management Technologies, which cover computer programming, software development, machine learning, and data visualization, directly addresses the need for understanding and leveraging exponential technologies in the field of trust and safety..
Real-World Challenges ⭐️⭐️⭐️⭐️
Modules such as Regulation and Compliance, Cultural and Political Evolution of Social Media, and Digital Investigations provide learners with a sophisticated understanding of the international regulatory environment, the manipulation of technology platforms by bad actors, and the complex online threat landscape. This comprehensive approach ensures that graduates are prepared to tackle real-world challenges head-on, with a deep understanding of the evolving policies, legislation, and tactics used by threat actors.
Human Skills ⭐️⭐️⭐️⭐️⭐️
The program places a significant emphasis on developing essential human skills through modules like Self-Caring Practice in Occupational Contexts and Communication and Thinking Skills. These modules focus on self-awareness, self-care, active listening, report writing, and interpersonal communication, highlighting the program's commitment to fostering empathy, resilience, and effective communication among trust and safety professionals.
Work-Based Learning ⭐️⭐️⭐️⭐️
The Applied Project Management for Trust and Safety Professionals module is a clear indication of the program's dedication to work-based learning. It equips learners with practical tools and techniques for project management, including managing multiple projects and deadlines, and using data visualization tools for business intelligence. This hands-on approach ensures that learners can apply their knowledge in real-world settings, enhancing their rea.
Industry Connections ⭐️⭐️⭐️
The study of platform standards and ethics, along with the emphasis on understanding community standards of social media companies, implies a connection to industry practices. However, direct partnerships or networking opportunities with tech companies would further strengthen this criterion.
LEARNING PATHWAY
By Trust & Safety Professional Association
Online - Professional Certificate
Source: TSPA website
What is it
The Program is designed to provide a comprehensive overview of the trust and safety field, particularly as it applies to the internet and technology sectors. This curriculum is aimed at a wide audience, including newcomers to the Trust & Safety (T&S) field, company founders, and maturing teams dealing with governance, risk, and compliance (GRC) challenges. The certificate program covers several key areas: Industry overview, creating & enforcing policy, how trust & safety teams use data, Legal & regulatory considerations, investigations, intelligence & risk mitigation.
Who is the Program For
The program described in the provided sources is tailored for various audiences across different fields, including professionals in the trust and safety, risk communication, child advocacy, security education, and consent management sectors.
Future Fit Criteria
Exponential Technologies ⭐️⭐️⭐️ While it may not focus exclusively on building technical skills, it addresses the critical need for understanding the implications of technologies on trust and safety practices. The curriculum's emphasis on the complex issues faced by companies, such as misinformation and exploitation, demonstrates an acute awareness of the impact of exponential technologies on society.
Real-World Challenges ⭐️⭐️⭐️⭐️⭐️
The curriculum is designed to equip professionals with the knowledge to tackle real-world challenges head-on. It provides context on the complex considerations that influence trust and safety professionals' decisions and actions, highlighting the real-world consequences of policies and decisions by companies. This focus on practical application and the development of strategies to address rapidly evolving threats ensures that learners are well-prepared to navigate the challenges they will face in their role.
Human Skills ⭐️⭐️⭐️⭐️⭐️ Human skills are at the core of the TSPA curriculum. The program aims to develop and democratize access to the field of trust and safety by helping professionals gain a deeper understanding of the ethical, legal, and social implications of their work. By covering topics such as policy development, data use, and legal considerations, the curriculum fosters critical thinking, empathy, and ethical decision-making, which are essential human skills in this field.
Work-Based Learning ⭐️⭐️⭐️ ⭐️ The curriculum includes practical components that are directly applicable to the workplace, such as creating and enforcing policy, using data in trust and safety practices, and understanding legal and regulatory considerations. While it may not be project-based learning in the traditional sense, the focus on real-world applications and the provision of tools and knowledge for immediate use in professional settings indicate a strong work-based learning component.
Industry Connections ⭐️⭐️⭐️ TSPA supports a global community of trust and safety professionals, offering access to events, programming, and a shared community of practice..
Productivity Tools
Skill Leap AI is a guide to the ever-evolving world of AI applications. Their Youtube channel helps you discover the latest tools, understand their strengths and weaknesses, and learn how to harness their power.
They spotlight fresh AI tech as it emerges, offering demos, tutorials, and expert reviews on everything from chatbots to generators.
With new AI tech launching almost daily, the key is not only to know about the latest development, but test and try how the applications can add value to your life. This channel helps you do exactly that.
If you're curious about building with AI, Leon van Zyl's YouTube Channel is the place to be. Whether you're a code ninja or just dipping your toes in, he makes it easy.
In this video he builds an AI chatbot using a new no-code tool called VectorShift. He's also got tutorials on Flowise for creating custom AI apps and agents.
Remember, AI is changing how we work: it will be humans and AI side-by-side. Learning to customize AI tools puts you in the driver's seat, it will augment your capabilities to tackle any type of challenge.
Thank you for reading!
Do you know of any learning pathways, communities, or resources focused on humane tech? Reach out by replying to this newsletter, or via direct message on Linkedin.